PANEVA / BEFORE YOU BUY
Made for you. Clear from the start.
Made-to-order commercial terms for the Paneva launch. Full prepayment, a 48-hour cancellation window and a three-year limited warranty. Read these terms before placing your order.
How ordering works
Choose your finish and fixed size. Every kit, including White and Graphite, is made to order; no finished stock is held. After full payment is confirmed, we cut and prepare your panel in a production lot. Orders are grouped into biweekly lots. The planned production lead time is 15 business days from payment confirmation, plus transit; it includes the wait for the next lot. Your production timing and total will be shown before payment. Review the complete order total before paying.
Payment
Full payment is required upfront by card through Square. There are no deposits, partial payments or financing offered by Paneva. Payment funds your made-to-order production lot. FedEx shipping and applicable taxes are shown before you pay. The final amount is shown before payment.
Free cancellation within 48 hours
Cancel for any reason within 48 hours of placing your order and receive a full refund, with no cancellation fee. Contact us with your order number within that window. The deadline is based on when you send the request, not when our team replies. Refunds are returned to the original payment method; bank processing time may vary.
After the cancellation window
After 48 hours, your order is committed to made-to-order production and cannot be cancelled for a change of mind. This does not limit remedies for defects, damage on arrival, an incorrect item, shipment delays or other rights provided by applicable law.
Production and delivery
Allow 15 business days from payment confirmation for production, plus transit. This is not a promise of delivery within 15 business days. Kits ship from Florida to U.S. destinations. Enter your state and ZIP for a FedEx estimate; availability is confirmed before payment. If we cannot ship within the promised timeframe, we will notify you, provide a revised date and offer the choice of agreeing to the delay or cancelling for a prompt full refund for unshipped merchandise.
Three-year limited warranty
SmartGlass USA Corporation warrants the kit against defects in materials and workmanship for three years from delivery under normal use. Covered defects include film delamination, busbar or electrical-connection failure, and failure of the supplied power unit or remote. To make a claim, contact customer support with the order number, photos or video and a description. We may require the affected product to be returned for inspection and analysis before deciding the claim; we will provide return instructions. If a covered defect is confirmed, we will repair, replace or refund at our discretion, subject to the arrival remedies below and applicable law.
Single-use film: plan before peeling
Confirm the size, position and installation plan before removing the protective liner. Do not peel, reposition or reuse applied film: removal destroys it. Damage caused by removal or attempted repositioning is not a manufacturing defect. Removing the liner or installing the film does not by itself remove coverage for an unrelated manufacturing defect.
Optional trimming and warranty limits
You may shorten the panel at the edge opposite the busbar and trim no more than 0.79 in. from each side. Do not touch the electrical area. Trimming is at your risk. We do not accept a change-of-mind return of a cut panel, or a refund for damage caused by cutting or other customer handling. Cutting-related damage is excluded from the three-year limited warranty; an unrelated manufacturing defect is still assessed on its merits.
What the limited warranty does not cover
This kit is for dry interior installation only. The warranty excludes damage caused by water or humidity; cutting, trimming, drilling or altering the film or wiring; peeling, repositioning or attempting to reuse applied film; incompatible glass; incompatible or incorrectly used power equipment; unapproved cleaning; misuse; accidents; and normal wear. An exclusion applies to damage caused by the excluded action, not automatically to every unrelated defect in the kit.
Care and cleaning
Turn the system off before cleaning. Use only a dry, soft, lint-free cloth. For a small spot, lightly dampen the cloth with 97% isopropyl alcohol. Never soak or spray the film. Keep the edges, busbars and electrical parts dry. Never use water, soap, bleach, ammonia, glass cleaner, blades, scrapers, cutters or any sharp object on the installed film.
Damaged or defective on arrival
Inspect the carton and contents, keep the packaging and contact us before installation if damage is visible. Report an item that arrives damaged or defective within 14 days of delivery, with photographs or video. For a confirmed arrival problem, you may choose a replacement or refund. This arrival-report window does not shorten the three-year limited warranty or any rights under applicable law.
Incorrect items and change-of-mind returns
If we send the wrong item, we will correct it at our cost, including return shipping. Because panels are made to order, we do not accept change-of-mind returns after the 48-hour cancellation window. Contact us before returning an item so we can provide the appropriate instructions.
Questions, incidents and claims
Call SmartGlass USA customer service at (901) 665-3444 or email smartglass@smartglass.icu. For a claim, include your order number, a description and photographs or video of the issue. Do not send a product before we give you return instructions.
Your rights
This limited warranty gives you specific legal rights, and you may also have other rights which vary from state to state. Nothing in these terms excludes rights that cannot be excluded under applicable law.